FREQUENTLY ASKED QUESTIONS

We are at 141 John Galt Road, Santa Rosa Beach, FL 32459. From here we serve homeowners, builders, and vacation-rental owners across Santa Rosa Beach, 30A, Destin, Miramar Beach, Freeport, Inlet Beach, Niceville, Fort Walton Beach, Panama City Beach, and nearby Emerald Coast communities. Store hours: Monday–Saturday, 10:00 AM – 4:00 PM | Sunday: Closed Call 850-598-6558 or email sales@appliancespot.com before you visit if you want a specific model pulled.

We are a locally owned appliance retailer — not a franchise and not a national chain. You get advice from people who work this market every day.

• Next-day delivery on most in-stock appliances once we confirm the unit and the schedule.
• Open-box and scratch-and-dent inventory is inspected and tested before it is sold.
• Same-day showroom pickup on confirmed in-stock units.
• In-home repair after the sale — we do not disappear once the truck leaves.
• 0% financing on qualifying kitchen and laundry purchases.
• Builder, property-manager, and vacation-rental work is part of the business, not an afterthought.

Both. The majority of the appliances we sell are brand-new, in-box products. We also offer select open-box and scratch-and-dent appliances that can provide additional savings. Open-box inventory can come from damaged packaging, canceled orders, showroom displays, minor cosmetic imperfections, and other circumstances. Condition varies by appliance. Our team will explain the condition of the specific product you are considering before you buy. Learn more about the differences between New, Open-Box, and Scratch & Dent appliances — ApplianceSpot.com/new-vs-open-box

Yes. Browse current inventory at ApplianceSpot.com and complete the purchase online, by phone at 850-598-6558, or in the showroom. Same-day pickup is available on units we have confirmed in stock — call before you drive in so we can pull the serial and hold it.

Yes. Bring appropriate tie-down straps and any moving equipment needed to safely transport the appliance. We are happy to assist with loading, but once the appliance is loaded into your vehicle or trailer, you are responsible for properly securing it for transport. Make sure the vehicle or trailer is suitable for the size and weight of the appliance. We do not recommend transporting any appliance on its side — that can cause damage. Appliances should be transported upright whenever possible.

Yes. We quote appliance packages for new construction, replacements for rental portfolios, and coordinated deliveries around a job schedule. Project pricing is quoted per job — it is not a published website discount. Call 850-598-6558 or email sales@appliancespot.com with the plans, openings, and target dates.

Next-day delivery is available on most in-stock appliances after we confirm the unit and a delivery window. Same-day showroom pickup is also available on confirmed stock. Next-day is a scheduling target, not an automatic guarantee on every SKU or every address.

Yes. The Appliance Spot coordinates professional delivery, placement, and hookup. Installation is scheduled when you buy — we confirm the date against the crew calendar before we promise one. Pricing depends on the appliance, fuel type, and the home. Published 4-piece kitchen package installation (within 25 road miles) covers a 36" refrigerator, 30" range, 24" dishwasher, and an over-the-range or built-in microwave. It is not a vented-hood package.

• Electric suite — $499
• Gas suite — $799
• Dual-fuel suite — $999 A vented range hood, wall ovens, built-in refrigerators, columns, island or downdraft hoods, extra floors, and door reversals are additional fees. Ask for the current Delivery & Installation card or see the Services page on ApplianceSpot.com.

Yes, when we deliver the new one. Haul-away is $39.99 per appliance and is not included in kitchen-package installation pricing. Tell us how many pieces to take when you book the truck.

We deliver across the Emerald Coast from the Santa Rosa Beach showroom, including:

• Santa Rosa Beach, Seagrove Beach, Seaside, WaterColor, Grayton Beach, Blue Mountain Beach
• Rosemary Beach, Alys Beach, Inlet Beach
• Destin and Miramar Beach (Sandestin)
• Freeport
• Panama City Beach
• Niceville and Fort Walton Beach Published suite delivery and installation prices apply within 25 road miles of 141 John Galt Road. Addresses outside that radius are still eligible — we quote the extra fee before we schedule. If your city is not listed, call 850-598-6558.

Yes, unless we waive it in writing. An adult on site is the default for delivery and installation so we can confirm fit, hookup, and condition. The owner or sales manager can waive that requirement on the work order when the job calls for it.

You are, unless The Appliance Spot is hired to verify measurements. Confirm width, height, depth, door swing, fuel type, and electrical before we order or roll a truck. An appliance that does not fit an unverified opening is not a defect and is not returnable once install is attempted.

An open-box unit is one whose original carton has been opened — typically a floor display, a cancelled order, or a return that was never installed in a home. It is inspected and tested before it goes on sale. Open-box is not the same as refurbished. Open-box savings at The Appliance Spot typically run 30% to 60% off regular retail, on current brands and models. Inventory changes daily — check ApplianceSpot.com/open-box or call us.

Yes. Every open-box appliance we sell includes a 1-year parts and labor warranty from the date of purchase. That coverage is the manufacturer warranty when the brand provides one. If the machine does not carry a manufacturer warranty, the 1-year parts and labor coverage is through New Leaf. Optional extended coverage is available on top of that year.

• Open box — carton opened; the appliance was not installed in a home. Inspected and tested.
• Refurbished — used, returned, repaired, or reconditioned by someone else. Condition and warranty vary by seller. Our open-box inventory is not refurbished. Primary open-box brands we stock are LG and Samsung, with other brands when we have tested pieces.

Typically 30% to 60% off regular retail, depending on brand, model, and condition. On a $2,500 refrigerator that is a real-dollar savings of $750–$1,500 for a tested unit. Inventory turns quickly. Call 850-598-6558 if you are hunting a specific model. Full comparison of New, Open-Box, and Scratch & Dent — including what TAS does not sell — at ApplianceSpot.com/new-vs-open-box.

Cosmetic imperfections only — a dent on a side panel that will sit against a cabinet, a scratch on the back of a range, a scuff on a dishwasher door edge. The mark is surface-level. It does not change how the appliance runs. Every scratch-and-dent unit on our floor is tested and 100% functional before sale.

Yes. Scratch-and-dent describes appearance, not structure or mechanics. Internal components, electrical systems, and features work as designed. If we have a concern about performance, the unit does not go on the floor.

Yes. Same as open box: a 1-year parts and labor warranty from the date of purchase. That is the manufacturer warranty when the brand provides one. If the machine does not carry a manufacturer warranty, the 1-year parts and labor coverage is through New Leaf. Optional extended coverage is available.

Typically 40% to 70% off regular retail — the deepest discount category we carry. These pieces are popular with rental owners and anyone who wants a premium brand without paying full retail for a mark that will never show. Stock is limited and moves fast.

No. The Appliance Spot does not sell used appliances and does not sell refurbished appliances. What we do sell:

• New in box — factory-sealed current product. This is the majority of what we sell.
• Open box — carton opened; never installed in a home. Inspected and tested before sale.
• Scratch-and-dent — cosmetic marks only. Tested and 100% functional. Refurbished means a used, returned, repaired, or reconditioned machine from someone else. That is not our inventory. If a listing or a competitor uses those words, it is not a TAS piece. Looking for a deal without buying used? Ask for open-box or scratch-and-dent — tested units, typically 30–70% off regular retail, with a 1-year parts and labor warranty from purchase. Details: ApplianceSpot.com/new-vs-open-box.

Priority brands: GE, GE Profile, Café, Bosch / Bosch Benchmark, LG, KitchenAid, Electrolux, and ZLINE. Also available: Amana, Asko, Conservator, Crosley, Dacor, Faber, Frigidaire, Frigidaire Gallery, Frigidaire Professional, Haier, Hauslane, Hotpoint, LG SIGNATURE, LG STUDIO, Maytag, Midea, Perlick, Samsung, Sapphire, Sharp, Summit, Thor Kitchen, Vitara, and Whirlpool. The live brand list is at ApplianceSpot.com/brands. Inventory by model changes; some brands are special-order only.

Yes — packages are how we prefer to sell a kitchen. A typical 4-piece set is a 36" refrigerator, 30" range, 24" dishwasher, and an over-the-range or built-in microwave. Matched suites are available from Café, GE Profile, Bosch, GE, LG, KitchenAid, Electrolux, and ZLINE, and from other brands when the finish lines up. Buying as a package usually costs less than four one-off pieces and keeps the kitchen on one delivery.

Yes. Top-load and front-load washers, electric and gas dryers, laundry pairs, stackable units, laundry centers, and washer-dryer combos. We will compare capacity, stack height, and hookups for the closet you actually have.

Yes. Upright and chest freezers, undercounter refrigeration and drawers, ice makers, beverage centers, and wine coolers. Many are in stock for same-day pickup or next-day delivery once confirmed. Call 850-598-6558.

In-stock units can move next day or go out the door the same day. Special-order merchandise ships from the factory on that brand’s lead time, requires full payment to release the order, and follows a different return rule (see Returns). We will tell you which bucket a model is in before you pay.

We accept cash, checks, and major credit and debit cards. Flexible financing options are also available through Synchrony and Snap Finance for qualified customers.

Yes — 0% financing on qualifying kitchen and laundry purchases during the promotional period. Terms depend on the lender, the ticket, and the promotion in force that week. Not every item and not every buyer qualifies. See the Financing page on ApplianceSpot.com or ask an associate at 850-598-6558.

Manufacturer rebates and package promotions change often. To see what is live:

• ApplianceSpot.com/promotions
• The email list on the homepage
• Call 850-598-6558 and ask us to check the model in front of you

Yes. Extended coverage is available on new, open-box, and scratch-and-dent appliances and runs beyond the standard term. Ask about it when you buy, or see the Warranty page on ApplianceSpot.com.

Yes. In-home repair is available on a wide range of brands. We diagnose, quote, and repair when the job makes sense. Call 850-598-6558 to schedule. We do not service air conditioners or water heaters.

It depends on age, repair cost, and whether a new model is meaningfully better. A useful rule of thumb: if the repair will exceed about 50% of replacement cost, replacement is often the better math. We do both repair and sales, so we are not paid to push you one way. Call 850-598-6558 and we will give you an honest read.

Yes. Our Parts Department can help you find replacement parts for many major appliance brands. Have the appliance’s model number ready when you call — that is how we identify the correct part. For availability, pricing, or help identifying the part, contact the Parts Department directly at 866-621-1243. Parts availability varies by brand and model. Some parts are on hand; others have to be special-ordered. Parts Department: 866-621-1243 · Have the model number, or a photo of the rating plate, before you call.

The model and serial number are on a label or rating plate on the appliance. The exact spot varies by type and manufacturer.

• Refrigerators — inside the fresh-food compartment or along an interior wall.
• Washers and dryers — around the door or lid opening.
• Ranges — around the oven-door frame, storage drawer, or lower portion of the unit.
• Dishwashers — along the inside edge of the door or tub. Tip: Take a clear photo of the entire model/serial label and have it ready when you call the Parts Department. That is the fastest way to get the right part.

Full terms live at ApplianceSpot.com/return-and-store-policies. The rules customers ask about most:

• Anything that has been installed, or that someone has attempted to install, cannot be returned.
• Delivered products that are in use cannot be returned.
• Returned pieces must be free of new cosmetic damage. Units that do not meet that standard may be refused or take a 15% restocking fee.
• Special-order merchandise requires full payment to release the factory order. It takes a 25% restocking fee even if it has not been delivered. Once a special order is delivered and out of the box, it is not eligible for return.
• Outbound shipping and handling is not refunded. You are responsible for return freight when a return is approved. Start every return by calling 850-598-6558 or emailing sales@appliancespot.com. Do not ship a unit back without authorization.

Inspect it on the truck before the crew leaves. If you see unexpected damage, refuse that piece, photograph it, and call us the same day at 850-598-6558 or email sales@appliancespot.com. Local deliveries that arrive damaged are exchanged at no charge. Freight shipments follow a separate carrier process — call us and we will walk you through it.

Notify The Appliance Spot within 48 hours of receiving the goods. After 48 hours, most manufacturers require you to start their service process. We will still help you open that ticket. One diagnostic visit is typical before a manufacturer approves a repair or exchange.

Rental appliances take a beating: high turnover, salt air, and guests who do not treat the kitchen as their own. Prioritize:

• Durability first. We will point you to models that hold up in rental use — not just the finish that photographs well.
• Aesthetics still matter. 30A guests expect an upscale kitchen. A clean premium finish supports the nightly rate.
• Speed of replacement. Mid-season you cannot wait six weeks. That is why we stock for next-day delivery.
• Open box is often the right buy for an STR. Premium brand, 30–60% less, tested, with a 1-year parts and labor warranty from purchase. We work with owners and managers in 30A, Destin, Miramar Beach, and the rest of the Emerald Coast. Call 850-598-6558 with the property address and what failed.

That is the job. Call 850-598-6558, tell us the model and the address, and we will check on-hand stock, give you honest options, and schedule the next available truck — or same-day pickup if you can take it. If replacement is not required, we can dispatch in-home repair.

Yes. Property managers, investors, and multi-home owners are a regular part of the book. Volume and schedule are quoted per portfolio — call or email sales@appliancespot.com.