We currently ship to the entire United States, including Hawaii and Alaska. Simply enter your zip code in the cart process to see if we ship to your area. We ship to almost every location in the
continental Unites States. Unfortunately, we do not ship to Canada at this time.

Usually, orders go through a 24-48 business hour process before being shipped out. Some items are special order and require
additional time and labor to process. Check availability of the item listed on the product page. Because our discounts are based on consolidated shipping,
items will be held up until all order items are available for shipment. If you require some items sooner than the others, please place your orders separately. This will ensure your items will be shipped out immediately when they become
available. To get an accurate date on the specific product you are looking to buy, please visit the product page for that item. Estimated shipping and
delivery dates are available to you.

Smaller items such as countertop microwaves and window air conditioners are sent using USPS, UPS, or another parcel
service. The item, in its factory sealed box, will be placed in a larger box and padded with packing material for maximum protection.

Major home appliances including ranges and refrigerators
are delivered via less than truckload (LTL) trucking companies. They are
palletized, double-boxed, packed with internal corner edges, internal straps, then encased in bubble wrap and/or Styrofoam packing.

At Appliance Metro, we subcontract to specialized, insured, Less than TruckLoad (LTL) trucking companies as well as common carrier companies (FedEx, UPS, USPS) to complete the delivery in the
quickest and most reliable way.

Weekend deliveries are not a part of
our normal delivery schedule. They can, however, be arranged for a fee.

Currently you may leave a comment
during the checkout process to choose a later date for delivery. We may not be able to guarantee your chosen date, but we will work with you at your convenience.

Appliance Metro offers a 30 Day Return Policy from the date the merchandise ships. If, for whatever reason, you are
not 100% satisfied with your purchase, you may return it for a full refund. Just go through our easy online process under my account, there will be an
available action for your order for “Return an Item”. Click this action and select a reason and click submit. Our return policy is available here as well: Return Policy.

We accept most forms of payments
including all major credit cards, PayPal Credit, Paypal, Checks, Money Order, Wire Transfers, Shopify Pay Installments, Financing programs in Affirm, Klarna, and Bread. 

Yes, we do offer financing. We offer financing programs in Affirm, Klarna,Shopify Pay Instalments and Bread. Refer to the Financing
Program to learn more.

Ground Delivery is basic shipping service. The product will be shipped out via UPS, USPS, Fedex or a common trucking carrier. For oversized products, this service will be providing to you with a Curbside delivery.

Most items will be delivered using Ground Shipping. Ground shipping is a curbside delivery, so the shipping company will bring the item to the curb outside of your house.

Once your order leaves the warehouse, you will be sent an email notification with all of the tracking details including: a clickable link to the trucking company responsible for delivering
your product(s), a phone number to the trucking company and an estimated delivery date.

Yes. If you need to reschedule your
delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee.

In the case that someone is not
available to accept delivery, our customer service should be notified no less than 48 hours prior to the scheduled delivery time. Upon notifying Appliance
Metro, a new delivery date will be set up. In addition, you can provide us a signed document stating that we may leave the item. In this case, you will be
responsible for the shipment once it is delivered.

The process for damaged products depends on the degree of damage. However, no matter the degree of damage, Appliance Metro will make sure everything is handled to your satisfaction.

If the damage to the product is minor or cosmetic, Appliance Metro will take work directly with brands to resolve the matter. A factory authorized technician will be sent to repair your product at
no cost to you.

If the damage to your product is
catastrophic and beyond repair, you will note the damages on the Bill of Landing. You will also refuse the shipment. Appliance Metro will either ship out a
replacement product or refund your order. In the event of
catastrophic damage, Appliance Metro will assume any return shipping costs.

You always have the option to call us during our hours of operation for immediate support.

You may modify your order as long as it has not reach the shipping process. Options may or may not include: Splitting
an order for partial shipment, removing an item from an order or cancelling an order all together. The options can be found when you view an order from your account. You may not see any of these options listed depending if your order already has a shipping status.

Appliance Metro will match or beat any advertised price that is lower than our current price including tax and shipping if the company is an authorized dealer of that product and if the
company currently has the product in stock.  You will need to send us a written quote or advertisement to qualify. Price quote must show total after taxes and shipping to qualify. Unauthorized dealer prices are not valid for Price Match Guarantee. Price Matching is not
available for orders that have already been shipped.

Your packing slip is a loose piece of paper with your product description and SKU number on it. It should be inside your package with your product. If you did not receive a packing slip with your order, please submit a copy of your 'order summary' instead of your missing
packing slip. To print the order summary, please log into your account and click on the order number.